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protection of personal data

The

We respect your personal information. We want to inform you how we use your personal data and how this information is used. This statement is available from our homepage and at the bottom of every page of this site.
We collect and use personal information to understand your needs and interests and to serve you better. In addition to the information you provide to us, we may also collect information during your visit to our site through automated information collection tools that include cookies, links, pages and other commonly used information collection tools.
The information we collect to understand your needs and interests helps us make your visit consistent and personalized. For example, we may use your information to:

  • help with filling an order;

  • inform about products or services;

  • to provide services and support;

  • notifiable of new services or other benefits;

  • we provide personalized promotional offers

To learn more please visit the following sites:

http://www.nielsen-netratings.com/privacy/sitecensus.htm

http://www.gemius.com/privacy-policy.html
http://www.adoceanglobal.com/en/privacy.html
http://www.google.com/privacypolicy.html
https://www.google.com/adsense/support/bin/answer.py?answe r

  • And remember: it's up to you which tools in your browser you turn off, disable, or enable

  • Privacy policy

    (effective from 23.05.2018)

    The company Stratus Light Ltd. (located in Ruse, Bulgaria) and the e-shop Stratus Light Ltd. ( http://stratuslight.com/ ) process personal data of visitors and registered users for the purposes of sale. .


    Administrator of personal data ("Administrator"), processes data in the company "Stratus Light" Ltd., Ruse, UIC: 200088664, with registered office and address of management Ruse, 25 Nikolaevska Str.

    The Data Protection Officer of the Administrator will answer all your questions regarding the processing and protection of personal data, as well as make easier and more understandable the process of using your rights as a subject of personal data. The address for direct contact with him / her is e-mail: sales3@stratuslight.com

    The types of personal data we process

    I. We process the following categories of data:


    1. On-site order data made by you by Stratus Light Ltd .:

    ● Invoice data - names, phone, city, country, postal code, address;
    ● Personal and surname of the delivery person;
    ● Delivery address - country, city, postal code, address;
    ● Delivery phone;
    ● Method of delivery;
    ● Method of payment;
    ● Payment status;
    ● Delivery status;


    2. Data for an online order through the e-shop of Stratus Light Ltd., made by you, from a distance with the Administrator in application of the General Terms and Conditions:

    ● Personal and surname of the delivery person;
    ● Delivery address - country, city, postal code, address;
    ● Delivery phone;
    ● Invoice data - names, phone, city, country, postal code, address;
    ● Method of delivery;
    ● Method of payment;
    ● Order number;
    ● Payment amount;
    ● Payment status;
    ● Delivery status;

    II. We process the following data on the basis of your consent, expressed through action - independent entry of optional data and / or free choice of specific options:

    1. Data for your account in the e-shop of Stratus Light Ltd.:

    ● Company name of the legal entity and / or name of another personified or impersonal organization;


    2. Contact details and sent message or published comment, provided when filling in the contact form of the e-shop of "Stratus Light" Ltd. or when sending to us by email, conventional mail, telegram, fax, phone call, sending an SMS , posting a comment and other forms of communication and / or expression:

    ● Personal and family name;
    ● Email address;
    ● Phone number;
    ● Fax number;
    ● Address;
    ● Internet site;
    ● Content of the comment / message;


    3. Data for online order through the e-shop of Stratus Light Ltd .:

    ● Order history;


    You may withdraw any of the consents provided above through your account settings or in the form and manner prescribed in this Policy. Upon withdrawal of the consent, the processing of the respective type of personal data for the specified purposes shall be suspended. Withdrawal of consent shall not affect the lawfulness of the processing based on a consent prior to its withdrawal.

    III. We process on a legal basis, according to local and federal legislation, the following data:

    1. Data for your account in the e-shop of Stratus Light Ltd.:

    ● Personal and family name;
    ● Email address;
    ● Company name of the legal entity and / or name of another personified or impersonal entity / organization;


    2. Data for online order through the e-shop of Stratus Light Ltd.:

    ● Delivery address - country, city, postal code, address;
    ● Delivery phone;
    ● Invoice data - names, phone, city, country, postal code, address;
    ● Method of delivery;
    ● Method of payment;
    ● Order number;
    ● Payment amount;
    ● Status and history of payments;
    ● Status and history of deliveries;
    ● Order history;

    3. On-site order details:

    ● Invoice data - names, phone, city, country, postal code, address;
    ● personal and surname of the delivery person;
    ● Delivery address - country, city, postal code, address;
    ● Delivery phone;
    ● Method of delivery;
    ● Method of payment;
    ● Payment status;
    ● Delivery status;


    4. Data from video surveillance in the physical stores of Stratus Light Ltd.

    ● Video recordings from cameras in stores of Stratus Light Ltd., server rooms and storage facilities;

    Purposes of personal data processing

    1. The data for your account in the e-shop of Stratus Light Ltd. are processed for the purposes of:


    ● Delivery of ordered products;
    ● Providing support in case of technical malfunctions, informing customers from operators in our contact center or in connection with complaints, tracking deliveries, payments and others;
    ● Verification by sending an email to ensure the security of access to data about your account and when changing the password;
    ● Sending e-mail messages for the purposes of direct marketing and advertising with your explicit consent;
    ● Compliance with the provisions of the laws, court decisions, legal orders and decisions of the authorities and supervisory authorities. This includes using your personal information to collect and verify accounting information and to comply with accounting policies.

    2. On-the-spot order data shall be processed for the purposes of:

    ● Delivery of ordered products;
    ● Informing customers by operators in our contact center or in connection with complaints, tracking of deliveries, payments and others;
    ● Compliance with the provisions of the laws, court decisions, legal orders and decisions of the authorities and supervisory authorities. This includes using your personal data to collect and verify accounting data and comply with accounting policies;
    ● Prevention of losses, as well as for detection and prevention of abuses in the submission, registration and delivery of orders;


    3. The data for online order through the e-shop of "Stratus Light" Ltd. are processed for the purposes of:

    ● Delivery of ordered products;
    ● Providing support in case of technical malfunctions, informing customers by operators in our contact (call) center or in connection with complaints, tracking deliveries, payments and others;
    ● Prevention and investigation of abuses in online orders and related deliveries, as well as in losses and fraud;
    ● Compliance with the provisions of the laws, court decisions, legal orders and decisions of the authorities and supervisory authorities. This includes using your personal data to collect and verify accounting data and comply with accounting policies;
    ● Analyzing statistical data obtained after anonymization of your data;

    4. Contact details and sent message or published comment shall be processed for the purposes of:

    ● Identification of you as the sender / author of a message or a published comment;
    ● Communicating with you;

    6. The data from video surveillance in the physical stores of Stratus Light Ltd. are processed for the purposes of:

    ● Tracking of incidents and violations;
    ● Prevention and reporting of crimes in our stores;

    Third parties with access to personal data in connection with their activities and services provided jointly by Stratus Light Ltd.

    1. We use the following cloud service providers, hosting, server clusters, etc .:

    • ICN.Bg Cloud hosting - PERSONALIZED CLOUD SOLUTIONS FOR EVERY BUSINESS, you can learn more about them at https://www.icn.bg/bg/


2. Consultants and suppliers in various fields for the purposes of protecting our legitimate interests in maintaining and improving the quality of the services we provide, to meet legal requirements, protection of legal rights and interests in court, pre-trial and administrative proceedings. Those of them that we use regularly are the following:

● “GENSOFT” EOOD, with UIC: 121497880 - provide licensed specialized software for warehousing, trade and reporting, implemented in the work process of the Administrator. You can learn more about them on their website: http://gensoft.bg/
● Courier delivery companies: Econt, Speedy, Rapido, Intime Courier, Leo Express, DHL, TNT, etc.

3. State bodies and institutions in connection with inspections performed by them in accordance with the legal requirements and restrictions;

With regard to private entities, we require and monitor the said third parties to apply all technical and organizational measures to protect this data.

The data are processed for the following terms:

1. Data provided on a contractual basis:

● Account data - until the expiration of 6 years from the date of the last online order or in the absence of an order - until the deletion of the account through the functionalities of the e-shop or until the expiration of 6 years from the date of your last login -Soon. The profile data are related to and determining the data for online orders, which determines the application of the term set in connection with them. In the absence of an order based on the informal contract, you as a user have a legal expectation to use the account and therefore we have provided you with a functional opportunity to delete your account at any time before the deadline of six years.

2. Data in connection with the collection and verification of accounting data and compliance with accounting - accounting records and financial statements, including documents for tax control, audit and subsequent financial inspections are stored for 10 years from 1 January of the reporting period following the reporting period to which they relate; all other carriers of accounting information - three years, starting from January 1 of the reporting period following the reporting period to which they refer;

3. Data provided on the basis of consent - until its withdrawal, in the manner in which it was provided, including through the functionalities of the e-shop or by deletion, and in respect of the e-shop - until the expiration of 6 years from the date of the last Your entry, which of the two is more likely; Your data on the site or Facebook page is related to the comments published by you under articles and videos, and therefore constitutes the exercise of your constitutional right to free expression in a format and content of your choice. Therefore, no deadline is set after which their processing is terminated, but instead you are given the opportunity to remove the published content by exercising your rights as a data subject in the form and manner prescribed in this Policy. When the content of a particular comment contains offensive words or phrases, defamatory, defamatory and / or detrimental to the good name of the Administrator, the Administrator has the right based on its own or third parties legitimate interests to remove the content of the comment from its sites.

4. Video surveillance data in the physical stores of Stratus Light Ltd. - the videos are stored for up to 60 days from their creation;

The data are not deleted, they continue to be processed only for the purposes of protection of our legal rights and legitimate interests or in fulfillment of our legal obligations, in case there are pending court, administrative and pre-trial proceedings as of the expiration date. ongoing investigation into abuses, complaints received or brought to our attention and potential violations - until their completion.

Your rights in relation to your personal data

1. Right of access, including the right to copy data in processing:

● You have the right to request information about your personal data that we store at any time. You can contact us and based on a written request and verification of your identity, the data will be provided to you;

2. Right to correct inaccurate personal data

● You have the right to request the correction of your personal data if it is incorrect, including the addition of incomplete personal data. You can do this through your account through the mobile application or by contacting us in writing, after proper verification of your identity;

3. Right of erasure ("Right to be forgotten") in the following cases:

● Elimination of the need for processing;
● Withdrawal of consent when processing is based on consent;
● Illegal data processing;
● Legal obligation to delete;

The right to be forgotten is not an absolute right and may not be respected in cases provided by law or due to lack of proper authentication of your identity.

4. Right to limit processing where:

● the accuracy of the data is disputed, for the period in which their accuracy must be checked;
● the processing of the data is without legal basis, but instead of deleting it, you want its limited processing;
● if necessary, the data for the establishment, exercise or protection of your legal claims;
● an objection has been filed for the processing of the data, pending verification of whether the grounds of the controller are lawful

In the event of a correction, deletion or restriction of processing, we will notify any recipient to whom the personal data have been disclosed, unless this is impossible or requires a disproportionate effort.

5. Right to complain to a supervisory authority in the Member State of my usual residence, place of work or place of the alleged infringement if I consider that the processing of my personal data infringes the provisions of Regulation (EU) 2016/679. On the territory of the Republic of Bulgaria, where the seat of the Administrator is located and the physical stores of Stratus Light OOD are located, the supervisory body is the Commission for Personal Data Protection.

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